Languages
RETURN POLICY

RETURN POLICY

 

 

7. COMPLAINTS

7.1. Complaints of non-conformity:

7.1.1. The legal basis for and the scope of the Seller’s liability to the Customer who is a natural person buying Merchandise for non-professional and non-business purposes, for non-conformity of the Merchandise with the Sale Contract, are specifically provided in the Act on Specific Terms and Conditions of Consumer Sale and Amending the Civil Code of 27 July 2002 (Journal of Laws No. 141, item 1176, as amended).

7.1.2. Any notices of non-conformity and related requests can be made via e-mail to: store@caliziastore.com or in writing addressed to: ul. Ordona 12a/60, 01-237 Warszawa, Poland.

7.1.3. The Seller is obliged to deliver to its Consumers only flawless and brand new Products.

7.1.4. Full complaint request should include: the Merchandise, evidence of purchase, completed and signed complaint form, which together must be delivered to the above address if feasible or necessary to assess its non-conformity with the Contract. The complaint form is available at “Return policy” bookmark and on User’s demand via e-mail address: store@caliziastore.com.

7.1.5. The cost of returning the Product is to be carried by the Consumer. If the Product is to be returned and re-shipped again to the Consumer, then the cost of delivery will be carried according to Section 6 of these Terms and Conditions.

7.1.6. The Seller shall respond to the Customer’s request immediately, however, no later than within 14 days. Unless otherwise indicated by the Customer, the reply to a complaint will be sent to the address provided by the Customer.

7.2. Complaints with respect to the provision of Online Services by the Service Provider and other complaints on the operation of the Online Store:

7.2.1. The User may lodge a complaint with respect to the provision of Online Services through the Online Store or any other complaint on the operation of the Online Store via e-mail to: store@caliziastore.com or in writing addressed to: ul. Ordona 12a/60, 01-237 Warszawa, Poland.

7.2.2. Providing as many details as possible in the complaint, including, but not limited to, the type and date of occurrence of irregularities and the contact information, is recommended to facilitate and accelerate the complaint review process by the Service Provider.

7.2.3. Any complaints shall be reviewed by the Service Provider immediately, however, no later than within 14 days.

7.2.4. Unless otherwise indicated by the User, the Service Provider’s reply to a complaint will be sent to the address provided by the User.

 



8. RIGHT TO RETURN

8.1. The User/Customer being the consumer who has executed a remote contract may withdraw from such a contract without reason by submitting a relevant notice in writing within 100 days. For the above time limit to be considered observed, it is sufficient to send notice before it expires. Such a notice may be sent by mail to the following address: ul. Ordona 12a/60, 01-237 Warsaw, Poland.

8.2. If the contract is withdrawn from, it is considered not executed and the consumer is released from any obligations thereunder. The parties’ mutual consideration must be returned in non-altered condition, unless and to the extent any such alteration was necessary for normal handling. Such a return should be effected without delay, however, no later than within 14 days. If the consumer has made any advance payments, they should be returned by the Seller.

8.3. If the contract is withdrawn from, the Consumer is obliged to return the Product to the Seller together with receipt and filled in return form. The return form is available at “Return policy” bookmark and on User’s demand via e-mail address: store@caliziastore.com.

8.4. The cost of returning the Product is to be carried by the Consumer. If the contract is withdrawn from, the Service Provider/Seller shall transfer this cost back to the bank account designated by the consumer.

8.5. Unless otherwise instructed by the consumer, the Service Provider/Seller shall transfer the money back to the bank account designated by the consumer.

8.6. The 100-day time limit that the consumer has to withdraw from the contract shall commence, for the Sale Contract, on the date the Merchandise is issued or, for the contract for Online Services, on the date of contracting.

 



9. RIGHT TO EXCHANGE

9.1. The Customer has the option to exchange the Merchandise for any other Merchandise available in the Online Store within 100 days of receipt of the Merchandise without a reason. For the above time limit to be considered observed, it is sufficient to send notice before it expires. Such a notice can be sent by mail to the following address: ul. Ordona 12a/60, 01-237 Warszawa, Poland, or via e-mail to: store@caliziastore.com.

9.2. Exchange for other Merchandise with the characteristics as defined by the Customer is possible subject to availability in the Online Store. If there is a discrepancy between the price of the Merchandise returned for exchange and that of the Merchandise exchanged for it, the difference will be charged or credited to the Customer accordingly. Merchandise returned for exchange as aforesaid should be in new condition, which has not been altered, damaged and should be sent in original packaging. The Customer is requested to return the Merchandise to the following address: ul. Ordona 12a/60, 01-237 Warszawa, Poland.

9.3. Full exchange request should include: the Merchandise, evidence of purchase, completed and signed exchange form, which together must be delivered to the above address if feasible or necessary to assess its non-conformity with the Contract. The exchange form is available at “Return policy” bookmark and on User’s demand via e-mail address: store@caliziastore.com.

9.4. An exchange shall be reviewed by the Service Provider immediately, however, no later than within 14 days.

9.5. The costs of sending back the Merchandise to the Seller will be born by the Customer. The costs of shipping the new Merchandise to the Customer will be born by the Seller. The Seller commits itself to exchange the Merchandise without delay, however, no later than within 10 Working Days of receipt of the Merchandise for exchange by the Seller.

 

 



DOWNLOAD RETURN FORM / WITHDRAWAL FORM

DOWNLOAD EXCHANGE FORM

DOWNLOAD COMPLAINT FORM



up
Shop is in view mode
View full version of the site
Sklep internetowy Shoper.pl